ILM's ambassadors provide courteous, high-level customer service assistance and act as goodwill representatives to visitors passing through Wilmington International Airport. Just some of the essential functions ILM's ambassadors provide are:
- Meet and greet passengers and visitors throughout the terminal.
- Meet and welcome passengers to ILM as they deplane and enter the airport.
- Provide information to callers who make inquiries about the airport via telephone.
- Provide wheel chair assistance to and from the gate, as requested by airlines/airport staff.